Social media, the mayor explained, is fueling the growing mental health crisis in the city. This can be attributed to the addictive nature of these platforms, he added. On X, Adams wrote, “We won't let Big Tech endanger our kids.” However, besides delivering an advisory warning, the city did not clearly explain how it plans to actually curb the “risk” of social media use. More details about this designation and plans to implement strategies will be explained in the near future.

During a convention in June 2023, NYC officials gathered together stakeholders to discuss possible implications of social media use among young people and recommendations for how to tackle the issue. According to experts, a huge part of the initiative to make social media safer for teens can be accomplished by increasing protocols that enforce better data transparency. Tech companies were called on to improve algorithms and moderate harmful content out of feeds. While the Kids Online Safety Act, the Congressional bill passed last year, places the onus on tech companies to make their platforms safer for children, it's unclear how a state-specific initiative could logistically tackle the expansive nation-wide issue.

New York City could follow in California’s footsteps and roll out regulations like the California Age-Appropriate Design Code Act (CAADCA), which sets limits on the amount and kind of information a tech company can collect from underage users. While it doesn't officially become enforceable until July of 2024, when it does, the Attorney General will be able to penalize tech companies with civil fees if they fail to remain compliant. CAADCA is based on the success of policies enforced in the UK designed to protect children online. For example, its enactment encouraged TikTok and Instagram to disable direct messages between children and adults they dont follow on social media.

While New York City’s measures to protect children online is still more of a sentiment than an actionable plan, any moves to further restrict the way tech companies operate in the city might sour some relationships with business leaders and officials. While the social media stance Adams has might be harsh, it could also be perceived as contradictory when considering his administration has been pretty tech-friendly otherwise. For example, the Adams administration openly embraced the rollout of AI within the city’s digital infrastructure. An AI-powered GPT program called the MyCity Chatbot (run on Microsoft Azure’s AI services) is publicly available for New Yorkers to use to help residents find answers about running businesses in the city. Adams’ office is also creating artificial intelligence to make robocalls to residents in several languages.

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Mayor Adams’ administration introduced the chatbot in October as an addition to the MyCity portal, which launched in March 2023 as “a one-stop shop for city services and benefits.” The chatbot, powered by Microsoft’s Azure AI, is aimed at current and aspiring business owners, and was billed as a source of “actionable and trusted information” that comes directly from the city government’s sites. But it is a pilot program, and a disclaimer on the website notes that it “may occasionally produce incorrect, harmful or biased content.”

In The Markup’s tests, the chatbot repeatedly provided incorrect information. In response to the question, “Can I make my store cashless?”, for example, it replied, “Yes, you can make your store cashless in New York City” — despite the fact that New York City banned cashless stores in 2020. The report shows the chatbot also responded incorrectly about whether employers can take their workers’ tips, whether landlords have to accept section 8 vouchers or tenants on rental assistance, and whether businesses have to inform staff of scheduling changes. A housing policy expert that spoke to The Markup called the chatbot “dangerously inaccurate” at its worst.

The city has indicated that the chatbot is still a work in progress. In a statement to Engadget, Leslie Brown, a spokesperson for the NYC Office of Technology and Innovation, said, “In line with the city’s key principles of reliability and transparency around AI, the site informs users the clearly marked pilot beta product should only be used for business-related content, tells users there are potential risks, and encourages them via disclaimer to both double-check its responses with the provided links and not use them as a substitute for professional advice.”

“The site has already provided thousands of people with timely, accurate answers and offers a feedback option to help drive continuous improvements of the beta tool,” Brown said. “We will continue to focus on upgrading this tool so that we can better support small businesses across the city.”

Update, March 31 2024, 9:23AM ET: This story has been updated to include a statement from the NYC Office of Technology and Innovation.

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