Beach Properties was the first paid DLC for Cities: Skylines 2, and has an “Overwhelmingly Negative” rating on Steam, with just 4 percent of user reviews marked as positive. In a note announcing the reverse of course, Colossal Order CEO Mariina Hallikainen said the company had let its community down.

“We thought we could make up for the shortcomings of the game in a timeframe that was unrealistic, and rushed out a DLC that should not have been published in its current form," Hallikainen said. "For all this, we are truly sorry.”

The asset pack itself worked as advertised, adding a number of zoneable waterfront-style properties to the game, but it was definitely thin for the $9.99 asking price. Most will admit, though, that the content itself wasn’t the problem: The DLC was largely derided because it was released at a time when players were waiting on patches for the base game. Cities: Skylines 2 was released in a poorly optimized state in October 2023, and although it’s in better shape now, many in the community feel there are fundamental issues with the simulation, and there is still work to be done to make the game run better. Mod support — perhaps the reason that the original Cities: Skylines had such a long lifespan — was also slow to arrive, and is still only in beta, with no support for custom assets.

In an FAQ accompanying the announcement, Colossal Order explains how the refund and compensation program will work. Essentially, if you bought the DLC separately, you should be able to get a refund. Those who redeemed a code as part of the game's Deluxe or Ultimate editions will not. Instead, compensation will come in the form of creator asset packs and radio stations which Colossal Order says will "total around $39.99 in added value." The beachfront properties will be added to the base game, free of charge, for all players.

To call Cities: Skylines 2’s launch messy would be kind. Since the game’s release on PC last October, developer Colossal Order has burned through the goodwill it built up over a near-decade of the original game’s lifespan. Things came to a head in late January, when many of the community's loudest and most respected voices broke rank to talk openly about the game's issues.

Another casualty of today's announcement is the game's console release. Cities: Skylines 2 was supposed to launch simultaneously on PC and console, but the PS5 and Xbox versions were pushed back to spring 2024 weeks before release. It has been clear for some time that revised date was not going to happen, and Colossal Order confirmed it's now hoping to have the console ports ready for October.

The final piece of bad news is that Bridges & Ports — the first expansion pack that will go beyond assets — is going to be further delayed to Q1 2025 to allow the developers to "focus on additional free patches and game updates in the coming months." The expansion pack was supposed to be released in Q2 2024, and is included in the game's Ultimate Edition.

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Anyone who pre-ordered the game on PlayStation 5 or Xbox Series X/S should automatically receive a refund through those platforms. Developer Colossal Order is shutting down pre-orders of the console version for now. Cities: Skylines II is still coming to PC Game Pass on October 24, and it'll hit Xbox Game Pass next spring, alongside the console release.

The new minimum and recommended PC specs aren't wildly different than the original figures, but there are two notable changes. The recommended specs now call for an AMD Ryzen 7 5800X processor and NVIDIA 3080 Ti graphics card, rather than a Ryzen 5 5600X and an RTX 2080 Ti. The minimum specs start with a Ryzen 5 2600X and NVIDIA GeForce GTX 970 graphics card, an upgrade from the original Ryzen 5 1600X and GTX 780.

Colossal Order explained that the console delay and the PC update stem from the same root cause: This game is bigger and requires more optimization than they first thought. Here's how the studio explained the adjustment to the game's PC specs:

"Cities: Skylines II is a next-generation title and therefore has certain hardware requirements. The recommended specs were set when the game was still in development. After having done extensive testing with different hardware we made the decision to update the minimum/recommended specs for a better player experience."

It's been a rough year for PC games in general. The diversity baked into the PC market has always been a challenge for developers, but ninth-generation console hardware is now outstripping many common PC setups, leading to ambitious games with lots of bugs on PC. With today's Cities: Skylines II news, it seems like Colossal Order is attempting to insulate itself from this phenomenon.

Developers have also had a tough time offering parity between the Xbox Series X — the most technically powerful console this generation — and the Series S, Microsoft's cheaper and less powerful option. Microsoft requires all games to launch with the same features on both consoles, and this has led to a handful of delays, dropped features, and at least one accidental PS5 console exclusive. Microsoft recently allowed Baldur's Gate 3 creator Larian Studios to bend these rules, but the requirement remains in place generally.

Colossal Order has an FAQ about the changes to Cities: Skylines II right here.

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The development delay pushes most Cities: Skylines II expansion pass content back by a quarter. The Beach Properties asset pack has been postponed to Q1 2024 from Q4 2023. Two creator packs (Modern Architecture and Urban Promenades), initially scheduled for Q1 2024, will arrive in Q2 2024. Finally, the Deluxe Relax and Soft Rock radio stations are knocked back to Q1 and Q2 2024, respectively. Meanwhile, the Bridges & Ports expansion remains in the Q2 2024 slot.

Hallikainen’s blog post cited a need to address more time-consuming bug fixes and performance problems before rolling out new content. “We have made it through the quicker fixes and we’re now digging into the ones that require a bit more work,” she wrote. The CEO mentioned applying fixes for graphical details to improve GPU performance before moving on to CPU optimizations, including stutter fixes, while ensuring a fast and smooth experience. She said the development team is currently sifting through players’ bug reports, identifying 100 reproducible issues the team will look into and another 100 reports requiring more investigation.

Weeks before launch, Colossal Order raised the game’s minimum and recommended specs, warning, “We have not achieved the benchmark we targeted.” However, it and its publisher, Paradox Interactive, opted to continue with Cities: Skylines II’s planned release date. When it arrived in late October, fans, hoping for a stable experience expanding on the 2015 original, panned the product they got. They complained about shoddy performance, buggy core gameplay elements and an overall lack of optimization relative to the PC hardware it runs on — even, in some cases, on fairly high-end setups.

Despite fans’ disappointment with the stability of the hotly anticipated title, Colossal Order seems to have received the message. “Once the PC version is where we want it to be, we will be focusing on the console release and DLC content,” Hallikainen wrote.

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“With Cities: Skylines, the audience grew in size and the modding took even a bigger role, allowing for a huge amount of creativity and inspiration for us devs,” Colossal Order CEO Mariina Hallikainen told Engadget. “Anything from quality-of-life improvements to ideas for DLC content, we have gathered a huge amount of information to help us create the game that Cities: Skylines is today.”

Colossal Order and its publisher, Paradox Interactive, continued to support Cities: Skylines with consistent game updates and DLC drops, and its mod community continued to grow. The game picked up a ton of new players during the pandemic in 2020, and around that time, a number of now-prominent content creators leaned into Cities: Skylines for streams and videos.

In the months before the launch of Cities: Skylines II in October 2023, Colossal Order partnered with a handful of content creators and gave them access to bits of the game early, so they could create YouTube videos showing off specific features each week. These partners included Biffa, two dollars twenty, YUMBL, Infrastructurist and City Planner Plays. City Planner Plays has a clever edge in this space — Philip, the man behind the builds, worked as an urban planner for more than a decade, and his videos often include insights about how real-life cities are designed. He started his channel in mid-2020, and today he’s a dedicatedCities: Skylines streamer and video editor with nearly 650,000 subscribers on YouTube. Like many other community members, he has a history with Colossal Order that spans years.

“Prior to the Cities: Skylines II release, I think that most everyone in the community viewed them incredibly positively, looking at them as ‘one of us’ and the type of developer that you want making a game that you love,” Philip said. “They were viewed as responsive and generous. …I can’t recall a bad thing being said about them.”

That’s exactly what made Hallikainen’s blog post on January 15th so surprising.

“We have seen a growing tendency of toxicity in our community, something we have not experienced to this extent before,” Hallikainen wrote, clarifying that the negativity was being directed at developers and players alike. She continued, “We have always treasured having the devs present on the different social platforms and having direct communication with the community, but our biggest responsibility will always be protecting the team.”

Tensions have been high in the Cities: Skylines community since the launch of the sequel in October. Though the game was originally pitched as a simultaneous PC and console release, it’s only available on PC and there’s no concrete timeline for when the other versions will come out. On top of that, Colossal Order raised the game’s minimum and recommended specs just a month before release, and the new requirements placed it out of reach for a large chunk of players.

Even with a capable rig, the game is riddled with visual and mechanical bugs. Philip said Cities: Skylines II strained his RTX 4090 graphics card, making it run at 100 percent on the main menu, and he couldn’t play in 4K at launch because the game was so GPU-bound.

Simply put, it feels like the game needed more time in development.

“Since the launch of Cities: Skylines II, things have without a doubt gotten more prickly,” Philip said. “While many people have been appreciative of Colossal Order’s transparency with the weekly updates as well as the frequent bug fixes, many appear to view Colossal Order as being all-too-willing to release a game that wasn’t ready to be released.”

Hallikainen acknowledged that the game is missing some promised and highly publicized features, like mod support.

“Naturally we’re disappointed we weren’t able to achieve everything we aimed for, but it’s fantastic to have the game finally out and continue working on it with more openness,” she said.

The issue, as far as Colossal Order sees it, lies in the community’s response to Cities: Skylines II. Players have been venting on social media and in the Steam and Paradox forums, and the feedback has risen to toxic levels, according to Hallikainen. She cites a surge in personal attacks on developers and other players.

“Cities: Skylines II attracted a lot of attention and very high expectations were set,” she said. “When the game did not fulfill all the promises, it was natural to cause frustration in the audience. However, the shortcomings should spark a conversation on ideas for improvement, constructive feedback and respectful discussions in the community.”

For City Planner Plays and other community members, the issue is the game itself. Where Colossal Order sees toxicity, Philip sees justified frustration.

“I will admit that I was taken aback by this description of what’s happening in the Cities: Skylines community regarding Cities: Skylines II,” he said. “I have noticed increased negativity. However, I wouldn’t say that I have noticed increased toxicity. And bluntly, I think the negativity is completely understandable and predictable.”

Philip identified four factors driving the negative sentiment: The game is only on PC, it’s buggy and unplayable on many common hardware configurations, there’s no official support for mods, and Colossal Order hasn’t held itself accountable for the game’s blunders.

“Colossal Order has been transparent, talking with the community, but has not taken accountability for the release of the game,” Philip said. “I hear this over and over again. Many players appear to want them to admit that the release state of the game was poor, say that they are sorry, and make some gesture to make amends. To date, they have delayed the DLC release — which actually was a huge negative for people that purchased the Ultimate Edition of the game — but not made amends. [They haven’t] provided the information that people are looking for.”

The biggest misstep on Philip's list is the lack of mods. Colossal Order is planning to add an official pipeline for mods directly through Paradox, rather than Steam Workshop, which was the home for mods in Cities: Skylines. Shifting to an in-house modding platform will ensure parity across all platforms, bringing mods to consoles and players outside of Steam. However, the Cities: Skylines mod community was built on Steam Workshop, a popular and easy-to-use platform, and with the delay of the console release, the current player base is simply being inconvenienced.

“The maps that come with the game aren’t great — incredibly high difficulty level, unforgiving weather — and many basic features need refinement,” Philip said. “Mods offered that opportunity and they aren’t available just yet. Worst of all, early messaging made it seem like modding was around the corner, weeks after launch, [but it’s been delayed] to some undetermined time in Q2 of 2024.”

Collaboration with the community is what made the original game so successful, and the sequel could certainly benefit from crowdsourced improvements. For now, some players are using a third-party tool to make mods work in Cities: Skylines II.

“The tech is new, the simulation has been entirely rewritten and the game has all the potential to become the city-builder of this decade,” Hallikainen said. “What we failed in was to get the modding support available for the release, and we’re doing our best to catch up. We have been delighted to see the modding community has not waited for us, but are already creating amazing mods for the game.”

This is only the beginning for Cities: Skylines II. Colossal Order has plans to support and expand the game over the next 10 years. The original Cities: Skylines didn’t have all of the bells, whistles and mods when it first came out in 2015, and the sequel is starting in a similar position. Colossal Order sees Cities: Skylines II as a fresh foundation, but its core community expected a more complete experience.

“The feedback we’ve gotten from the content creators and modders has immensely helped us in heading in the right direction, and we love working in cooperation with different parties,” Hallikainen said. “There’s a lot of work to be done and we plan to keep going for the next decade.”

Cities: Skylines II has improved significantly in the months since launch, thanks to a slew of updates from Colossal Order. It’s on the right track. Colossal Order continues to publish updates on the game’s progress each week, but it’ll take time — and maybe an apology, a plan and free in-game perks — to rewrite the narrative around Cities: Skylines II.

“I think the most ‘toxic’ people right now are the game’s biggest fans,” Philip said. “And bluntly, they are just disappointed that the game doesn’t run well for them or that they can’t play it at all. They’re disappointed and lashing out, which isn’t right. But to me, that means that there is a path to repair the issues if the game is fully fixed and accountability is taken.”

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This week's stories

Microsoft, macro layoffs

Three months after closing its purchase of Activision Blizzard, Microsoft fired 1,900 people in its Xbox, ZeniMax and Activision Blizzard divisions. This follows a rash of layoffs in video games in recent months — last year, around 9,000 people in the industry were fired, and already in January nearly 6,000 jobs have been lost. It’s a legitimate crisis. Alongside the layoffs, Microsoft officially canceled Odyssey, the survival game that Blizzard had been working on for six years.

Palworld is the zeitgeist

So far, 2024 is the year of Palworld. The game comes from a small, rookie team and it’s been billed as “Pokémon with guns,” though it’s really more like Ark in terms of gameplay. Whatever reference you pick, Palworld is so popular that it’s No. 2 on the Steam charts for all-time concurrent players, right behind PUBG. With all of this attention, it was only a matter of time before Nintendo stepped in — the Pokemon publisher is investigating Palworld for potential copyright infringement, and we’ll see how that plays out in the coming weeks.

Cities: Skylines II and toxicity

The original Cities: Skylines came out in 2015 and ate up the audience that was left behind by EA’s SimCity, which landed in 2013 and was a busted mess. Cities: Skylines scratched that urban-planning itch, and over the years, developers at Colossal Order worked closely with players to foster a thriving mod community on Steam Workshop. Mods, custom assets and let’s play videos have been a critical aspect of Cities: Skylines’ long-term success.

Last October, after months of marketing collaborations with content creators like Biffa and City Planner Plays, Cities: Skylines II came out — and it was a disappointment to many players. The game was originally pitched as a simultaneous PC and console release, but it’s only available on PC and there’s no concrete timeline for when the other versions will come out. There’s been no word on a Mac or Linux launch. There’s also no official mod support for Cities: Skylines II, and when this feature does land, it will be through the game’s publisher, Paradox, rather than Steam Workshop. On top of all this, Colossal Order raised the game’s minimum and recommended PC specs just a month before release, and the new requirements made it unplayable for a large chunk of players. Even with a capable rig, Cities: Skylines II is riddled with visual and mechanical bugs. Simply put, it feels like Colossal Order pulled a SimCity.

The studio has been steadily rolling out updates, and CEO Mariina Hallikainen acknowledged that the game is missing some promised and highly publicized features, like mod support. But in a recent note to the community, she said the conversation with players was becoming toxic and she called for civility. Hallikainen told Engadget she'd witnessed a surge in personal attacks on developers and other players in forums and on social media.

Community members like Philip, the man behind the YouTube channel City Planner Plays, were surprised to hear the word “toxicity.” He told Engadget he's witnessed an increase in negativity and frustration from players, but not toxicity. For Philip and many other dedicated Cities: Skylines players, the feedback has been justified. They want Colossal Order to take accountability for the state of the release, say they’re sorry, and provide a plan to fix things going forward. Maybe throw in some free in-game perks, too.

Collaboration with the community is what made the original game so successful, and the sequel could certainly benefit from crowdsourced improvements. Hallikainen told Engadget that working with content creators and modders has helped direct the updates to Cities: Skylines II post-launch, and the studio still loves working with these players.

This is only the beginning for Cities: Skylines II. Colossal Order intends to support and expand the game over the next 10 years. The original Cities: Skylines didn’t have all of the bells, whistles and mods when it first came out in 2015, and the sequel is starting in a similar position. Colossal Order sees Cities: Skylines II as a fresh foundation, but its core community expected a more complete experience from the jump — especially people who paid $90 for the Ultimate Edition.

We’ve seen titles like No Man’s Sky and Cyberpunk 2077 overcome rough launches to become beloved games down the line, and Colossal Order has a solid track record when it comes to long-term support. However, options like early access and paid betas exist for a reason. At the very least, players should know whether they’re spending money to play a new game, or to help finish it.

Now playing

I’ve been playing Persona 3 Reload, and now that embargo has lifted, I can say it's great. Otherwise, my quest to hit Grandmaster in Overwatch 2 continues unabated.

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